Frequently Asked Questions

Which conditions can you help with? 

Many people struggle to recognise the symptoms of stress, which can include sleeping problems, sweating, loss of appetite and difficulty concentrating. Some may also feel anxious, irritable and may worry constantly or go over things in their heads. Others may lose their temper more easily, drink more or act unreasonably. Headaches, muscle tension or pain, or dizziness can be other signs.   

We help adults (16-plus) across the Coventry, Warwickshire and Solihull area with symptoms and conditions including: 

Who can access psychological therapy services? 

This confidential, free NHS service is for anyone aged 16 years and older registerd with a GP in Coventry, Warwckshire and Solihull. There is no upper age limit. 

What does IAPT stand for? 

IAPT stands for Improving Access to Psychological Therapies and is an NHS service designed to offer short-term psychological therapies to people suffering from anxiety, depression and stress. IAPT may also work with people who suffer from panic disorder, simple phobia, OCD or PTSD.  

How can I refer myself? 

You can refer yourself to IAPT by filling in a form on Self Referral or Self Referral button or by calling: 

024 7667 1090 Lines are open from 9 am to 4.30 pm Monday to Friday. 

You will speak to an administrator at our telephone and referral centre (TaRC) who will register your details on our system and begin the process of arranging an assessment appointment. 

How long does it take to get an appointment? 

After you have made the initial call to our referral line or fill in the online referral, we aim to offer everyone an initial assessment (often in the form of a telephone assessment) as soon as possible.

Any contact with the service following this will be influenced by the outcome of the assessment call. Some people benefit from ongoing telephone work, others are helped by our courses and groups as well as individual therapy. 

How much do the workshops and group sessions cost? 

The workshops and group sessions are free. IAPT is a national programme funded by the NHS and provided in this area by Coventry and Warwickshire Partnership Trust. 

Where will I be seen? 

The location of your sessions will vary across Coventry, Warwickshire and Solihull. Some sessions are offered in GP surgeries others in health centres or in offices at other suitable public buildings. 

Many people opt for telephone work so that the sessions have less impact on family and work commitments. Our courses and groups can take place in other health buildings, libraries and community centres. 

NB: Due to COVID restrictions, we are open and still accepting referrals including online self-referral but we are currently only able to offer Telephone or Online video appointments at this time. We will continue to update our website and social media pages of any changes including when we return to offering face to face appointments. Please check in from time to time for these updates.

Can I choose the gender of my therapist? 

Yes. We will also attempt to accommodate race, cultural and language specific requests where we are able. This may depend on the people we have working for us at the time – staff move on or change roles and this could affect the level of provision available. 

What if I missed an appointment?

It is unusual for people to miss appointments without cancelling or letting us know. If you were to miss two appointments, then your therapist will contact you and discuss whether this is the right time for therapy for you and talk about the options available to you.

What if I get worse?

At some point in our lives, we may experience dark thoughts of wishing we were dead or hurting ourselves in some way. If you find yourself having this thoughts:

  • Let us know: next time you see your Therapist, let them know. These thoughts can be difficult to manage and we have knowledge to support you with these.
  • Tell a friend, family member or someone you trust or feel that you can open up to. Support from these people can be invaluable.
  • Tell your GP: they have access to all kinds of support services which you might find helpful.
  • Talk to Samaritans (116 123): a 24 hour listening service where you can talk in confidence